Shipping policy

Thank you for shopping with WING SZE KWAN. We strive to provide reliable, secure, and efficient shipping services for all consumer electronic products, ensuring your orders arrive intact, functional, and in a timely manner. This shipping policy outlines our order processing, delivery, tracking, liability and after-sales shipping related rules for all orders placed with us.

1.Order Processing Time
All consumer electronics orders will be reviewed, inspected and packaged within 1–3 business days after official order confirmation. Business days exclude weekends, public holidays in Hong Kong SAR and statutory holidays that may affect logistics operations.
During peak shopping seasons, promotional events or periods of massive order influx, order processing time may be appropriately extended. We will proactively send notification emails to customers once prolonged delays are confirmed, and update the latest order progress in a timely manner.

2. Shipping Fees & Delivery Timeline
All shipping fees are calculated based on the product quantity, weight, volume and delivery destination, and the final charge will be clearly displayed and confirmed at the checkout page before payment.
We provide unified standard shipping service for all valid orders. The estimated standard delivery time is 15-18 business days after order shipment.
All delivery times are estimated values only. Actual delivery periods may be affected by logistics carrier delays, international customs clearance progress, extreme weather conditions, regional logistics restrictions, holiday suspensions and other uncontrollable factors. We do not guarantee absolute delivery deadlines for uncontrollable external reasons.

3. Shipment Confirmation & Order Tracking
Once your consumer electronic order is packaged and dispatched from our warehouse, you will receive an official shipment confirmation email automatically, which includes your unique order tracking number and official tracking query channel.
Tracking information may not be updated immediately after shipment. Normally, logistics tracking details will take effect and be queryable within 24–48 hours after the package is picked up by the logistics carrier. If the tracking information is not updated beyond 48 hours, you can contact our customer service for manual inquiry.

4. Incorrect Shipping Address Liability
Customers shall bear full responsibility for filling in accurate, complete and valid shipping address, recipient name and contact phone number during checkout. Please double-check all address information before completing payment to avoid delivery errors.
WING SZE KWAN shall not be liable for failed delivery, wrong delivery or package loss caused by incorrect, incomplete or invalid address information provided by customers. If the package is returned to our warehouse due to address errors, customer negligence or unsuccessful recipient pickup, the customer shall bear the generated return freight and additional reshipping fees if a re-delivery is required.

5. Lost, Damaged & Defective Shipment Handling
Lost Packages: If your consumer electronics package is confirmed lost during transit, please submit a consultation and claim application to our customer service team within 7 calendar days from the scheduled expected delivery date. We will verify the logistics record and assist you in completing the claim process as soon as possible.
Damaged or Non-functional Products: Due to the particularity of consumer electronic products, if the goods arrive with damaged packaging, cracked appearance, functional failure, missing accessories or other abnormalities, please contact us within 48 hours after receiving the package. You need to provide clear original photos and short videos of the outer packaging, product body and accessories for verification.
Our team will review your application within 3 working days after receiving your evidence, and provide solutions such as replacement, partial refund or full refund according to the actual situation.

6. Electronic Product Shipping & Usage Disclaimer
All consumer electronic products are strictly inspected for quality and packaging before shipment. We are not responsible for product damage, functional failure or performance problems caused by improper use, unauthorized disassembly, artificial collision, water ingress, private modification or non-compliant operation after customers receive the goods.
We recommend customers to follow the product user manual for installation, use and daily maintenance to ensure the normal service life of electronic equipment.

7. International Shipping & Customs Regulations
For all international cross-border shipments, the destination country or region may levy customs duties, import taxes, handling fees and other related charges in accordance with local laws and regulations. All additional customs-related fees are borne solely by the recipient (customer).
Product prices and shipping fees charged by our company do not include any international customs fees, tax fees and other miscellaneous charges. We will not bear any costs or liabilities arising from customs clearance issues, including but not limited to package detention, return or confiscation caused by non-compliance with local import regulations.

8. Customer Support & Contact Information
If you have any questions, doubts or related requests about our shipping policy, order logistics, delivery exceptions and other related matters, please contact our customer service team through the following official channels:
Trade name: WING SZE KWAN
Email: support@allurashop.shop